At Trade4Export, we value the trust of our buyers and strive to provide a smooth and reliable trading experience. In the rare event that there is an issue with your order, our Refund & Cancellation Policy ensures a fair and transparent resolution.
1. Refund Eligibility
Buyers may request a refund in the following cases:
- If the supplier fails to ship the product on time.
- If the product quality does not match the agreed specifications.
- If the wrong product or damaged product is delivered.
Refund requests should be submitted within 24 hours of receiving the product.
2. Refund Process
- Buyer submits a refund request via the Trade4Export platform.
- Our team will investigate the issue in coordination with both the buyer and the supplier.
- We aim to mediate and resolve the claim promptly, ensuring a satisfactory outcome.
- If a refund is approved, the purchase amount will be refunded using the original payment method.
3. Cancellation Policy
- Orders can be cancelled before dispatch by submitting a cancellation request through your Trade4Export account.
- Once the order has been shipped, buyers are encouraged to follow the return process to request a refund.
4. Platform Support
Trade4Export provides a secure platform for buyers and sellers to communicate, discuss the issue, and come to a mutual resolution.
For any questions or assistance regarding refunds or cancellations, please reach out to us at:
Email: support@trade4export.com
5. Key Points to Remember
- Always verify the product specifications and delivery details before confirming the order.
- Refund requests must be made within the stipulated time (24 hours of delivery).
- Trade4Export ensures fair investigation and aims to resolve issues as quickly as possible.
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